TERMS AND CONDITIONS
Balloon Mail is owned and operated by Sugar High Australia Pty Ltd (ACN:49 612 912 848) . By accessing, browsing/using or making a purchase on this website, you agree to the conditions and terms stated.
Balloon Mail may amend these terms and conditions at their own discretion with amendments becoming effective immediately.
It is critical that these terms & conditions are read and understood before placing your order with Cake Mail.
CHANGES TO ORDERS
Balloon Mail will accept any changes to addresses, delivery dates, messages and products, if Balloon Mail is provided with 24 hours notice via email (email@example.com), prior to the delivery date scheduled.
If 24 hours notice is not provided, Balloon Mail reserves the right to refuse any change requests.
Whilst on route to delivery, no changes can be made to any of the order information.
If on the day of delivery, we are supplied with incorrect shipping information or the customer wishes to make any changes, the order will not be delivered on the same day the change is made and will be sent out on the following delivery date. If in any case, the customer does not want a redelivery, the customer will receive no refund to their order.
CANCELLATIONS AND REFUNDS
Orders can be cancelled and a full refund will be issued, if Balloon Mail is provided with 48 hours notice via email (firstname.lastname@example.org), prior to the delivery date scheduled.
If an order is requested to be cancelled within the 48 hour period, we are happy to offer a full credit note to use within 12 months. The customer will receive the full refund less the fee.
Under any circumstances, orders CANNOT be cancelled 24 hours prior to delivery or during the delivery.
When a refund has been processed, it may take between 1-10 business days for the money to successfully process into your account.
Balloon Mail delivers to Sydney Metropolitan as well as selected surrounding suburbs. Some suburbs are excluded from our deliveries based on radius from our headquarters.
Deliveries regularly take place between Monday to Friday at 12:30pm to 5.30pm on the day selected. Saturday deliveries regularly take place between 8:00am-2:00pm. We are unable to specify an exact time for delivery as all delivery drivers must follow a specific route to deliver all orders by the times listed above. We are unable to prioritise any delivery addresses under any circumstances.
Whilst every effort is made to adhere to the above delivery schedule, we use both internal and external couriers for all our deliveries, and occasionally situations arise which are out of our control resulting in delays to the time frames listed above.
We cannot accept responsibility for these unfortunate events, but assure you that every effort is made to ensure your order arrives on time and in perfect condition.
No refunds will be made if your order is delivered outside of these delivery times as they are simply a guide.
If the recipient is unable to accept a delivery at the specified address, if it is safe to do so, the order may be left at the door at the discretion of the driver.
If there is nowhere safe to leave the order or the driver can not access the delivery address, the number registered with the order will be contacted. If the customer does not answer after one attempt or the contact number is incorrect, the order will be returned to Balloon Mail and a re-delivery fee of $10 will apply.
If the delivery address supplied by the customer is incorrect or insufficient details are provided Balloon Mail does not accept any responsibility for any incorrect deliveries. It is the obligation of the customer to supply accurate information when processing the order.
If a company name is not stated on the order and it is going to a company, the item is at risk of being incorrectly delivered. Balloon Mail will not take any responsibility for this as it is the customers responsibility to ensure sufficient delivery details are provided.
Please note: By choosing to deliver to businesses/schools, you inherit the risk of it not being delivered after the opening times and before the closing times. We cannot accommodate deliveries of businesses or schools.
Any alcohol featured on our website are designed to be delivered as a genuine gift to a person. The gift is packaged and presented in such a manner that it is taken to be a gift.
The gift can only be delivered to another adult who is not the purchaser. For all gifts with alcohol included, please ensure that the recipient is aged over 18 years and is available to receive the delivery.